WE ARE TAKING PRECAUTIONS, ENSURING EVERY ITEM IS THOROUGHLY CLEANED AND SECURELY PACKAGED PRIOR TO SHIPPING.
A NOTE FROM AUSTRALIA POST
We are doing everything possible to keep delivering during the Coronavirus pandemic. Most of our Post Offices are still open, while our posties and drivers are working to get your parcels to you.
However, the challenges presented by the pandemic mean there are delays as our business adopts additional safety measures to protect our people and customers. Other factors contributing to delays include fewer domestic flights, international delays and increased volumes as more people start shopping online.
These delays can be up to a few days, and we ask that you bear with us during this challenging time. Thank you for your support and patience.
OUR EARRINGS ARE HANDMADE USING POLYMER CLAY AND SURGICAL STAINLESS STEEL OR GOLD PLATED BRASS BALL POSTS.
EACH PAIR OF EARRINGS ARE UNIQUE AS THEY ARE MADE AND FINISHED COMPLETELY BY HAND. DUE TO THE HANDMADE NATURE OF THESE EARRINGS SLIGHT IMPERFECTIONS MAY OCCUR.
*COMPUTER SCREENS MAY DISPLAY COLOURS DIFFERENTLY
RETURNS & EXCHANGES
IF THERE IS AN ISSUE WITH YOUR PURCHASE PLEASE CONTACT US IMMEDIATELY AT HI@HELLOAUGUST.COM.AU. UNFORTUNATELY WE CANNOT OFFER REFUNDS OR EXCHANGES ON ITEMS UNLESS THEY ARE DEEMED FAULTY.
ALL ITEMS WILL BE SENT VIA AUSTRALIA POST.
WE OFFER REGULAR FLAT RATE SHIPPING AT $9 AND EXPRESS SHIPPING AT $12.
ONCE YOUR ORDER HAS BEEN SHIPPED YOU WILL RECEIVE A TRACKING NUMBER VIA THE EMAIL ADDRESS YOU PROVIDE.
WE WILL ENDEAVOUR TO GET YOUR ORDER OFF TO YOU AS SOON AS POSSIBLE BUT PLEASE ALLOW BETWEEN 3-5 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED, PACKAGED AND SHIPPED. THIS DOES NOT INCLUDE TRANSIT TIME WHICH WILL VARY DEPENDING ON LOCATION.
ALL AUSTRALIAN PURCHASES OVER $100 WILL RECEIVE FREE SHIPPING.
PLEASE ENSURE YOUR POSTAL ADDRESS IS CORRECT AS WE CANNOT ALTER THIS ONCE YOUR PARCEL HAS BEEN SHIPPED.
CURRENTLY PAUSED DUE TO COVID-19. U.S SHIPPING NOW AVAILABLE AT A FLAT RATE OF $22. HIS WILL BE SENT VIA AN AUSTRALIA POST TRACKABLE SATCHEL.
U.S CUSTOMERS ARE RESPONSIBLE FOR AND CUSTOMS AND IMPORT TAXES THAT MAY APPLY. I AM NOT RESPONSIBLE FOR ANY DELAYS THAT MAY OCCUR DUE TO CUSOMS.
AS EACH ITEM IS HANDMADE, WE CAN ONLY MAKE SMALL BATCHES AT A TIME WHICH IS WHY WE CAN ONLY OFFER MONTHLY UPLOADS AT THIS STAGE.
PLEASE NOTE THAT WE CANNOT MAKE CUSTOM ORDERS.
POLYMER CLAY IS QUITE DURABLE BUT MAY BREAK LIKE ANY OTHER PIECE OF JEWELLERY. PLEASE TRY NOT TO DROP YOUR EARRINGS AS THEY MAY BREAK. TO AVOID MARKS AND SCRATCHES THEY SHOULD BE STORED SEPERATELY TO YOUR OTHER JEWELLERY.
PLEASE AVOID GETTING OILS, PERFUME, MAKE-UP OR HAIRSPRAY DIRECTLY ON YOUR EARRINGS AND DO NOT WEAR WHILE SWIMMING OR IN THE SHOWER.
TO CLEAN YOUR EARRINGS USE A WET WIPE OR SOFT CLOTH.
BRASS WILL TARNISH OVER TIME AND CAN BE CLEANED USING BRASSO OR SIMILAR. TO TRY AND KEEP BRASS PIECES AS CLEAN AS POSSIBLE FOR AS LONG AS POSSIBLE WE SUGGEST STORING THEM IN AN AIRTIGHT CONTAINER.